The Onshore Sales Representative has a responsibility for maintaining and growing revenue performance, working with new and prospective clients from the US and build long-term, high-value profitable relationships in the industry.

This role is expected to achieve maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling the services by securing new business accounts/customers.

Core Functions:

• Promotes/sells/secures projects or opportunities from new and prospective customers through a relationship-based approach
• Discusses/demonstrates services to potential customers and assists them in selecting those best suited to their needs
• Establishes and develops business relationships with prospective customers in the assigned territory/market segment to generate new business for the services
• Makes phone/VOIP calls, email communication, and presentations to prospective customers
• Researches sources for developing prospective customers and for information to determine their potential
• Develops clear and effective written proposals/quotations for prospective customers
• Coordinates sales effort with marketing, sales management, accounting, service delivery groups to align BD goals with business requirements and to support the implementation of an integrated approach to sales growth
• Analyzes the territory/market's potential and determines the value of prospective customers value to the organization
• Utilizes the Sales Playbook and filter prospective customers using the company's Client Profile
• Manages a sales pipeline and reports regularly on performance
• Efficiently uses sales tool to manage conversions
• Manages own time effectively to ensure it is used wisely to best effect to optimize revenues and opportunities
• Participate in trade shows, conferences, and conventions, if need be

Experience:

• At least two years of sales experience in the BPO, Contact Centre, KPO, Finance/Insurance, and/or Digital Marketing industries
• Prior sales target ownership/accountability
• Client Relationship (Account) Management/Customer Service experience

Qualities:

• Driven - Has a sense of urgency and a need to accomplish the task at hand
• Confident - Believes in own abilities and can handle rejection
• Outgoing - Projects a great first impression and is energized by social interactions
• Assertive - Effectively controls interactions and doesn’t cave in easily
• Funny - Engages customer emotions, is likable and memorable
• Structured - Leads the customer through the process, is organized and follows through
• Relational - Cares about the customer/person, not just the sale; effectively identifies customer needs
• Focused - Doesn’t get sidetracked; knows the final destination

Attributes:

• Does not take “no” personally
• Take 100% responsibility for results
• Has above-average ambition, empathy, willpower, and determination
• Intensely goal-oriented
• Can easily approach strangers